Cloud Computing for your Contact Center
Considering Cloud Computing for your Contact Center? Learn how Ventyx, a leading business solutions provider to global energy, utility, and communication companies, migrated from Seibel and Remedy to Salesforce.com and increased the productivity of their agents.
You’ll also learn:
- When to consider cloud computing for your contact center
- Types of solutions available
- Typical benefits
- How to maximize productivity with computer telephony integration (CTI)
When: Tuesday, November 3, 2009
2:00 Eastern, 1:00 Central , 11:00 Pacific
Guest Speakers
Jim Kozej
Manager, Supportforce and Release Delivery
Paul Jarman
CEO
Ron Goldman
Director, Service Cloud
